Privacy policy
Last updated October 8, 2026
5:10 Restoration Group LLC (“5:10 Restoration”, “we”) runs this website. This policy explains what we collect through it and what we do with it.
What we collect
- What you send us. When you submit a service request we receive what you type: your name, phone number, city, and anything else you choose to add (street address, email, the kind of damage, how soon you need help, property type, whether there is an insurance claim, and your notes).
- Basic usage data. Like most websites, we and our hosting and analytics providers receive technical information such as pages visited, the referring page, browser and device type, and an approximate location derived from your IP address.
How we use it
- To answer your request, contact you, and schedule and carry out the work.
- To keep a record of requests and jobs.
- To understand how the website is used and to measure whether our advertising works.
- To keep the website secure and stop spam.
Who we share it with
We don’t sell your information. We share it only with service providers that help us run the website and handle requests (website hosting, our customer-management system, and analytics or advertising tools when they’re turned on), and when the law requires it.
How long we keep it
We keep request details for as long as we need them to serve you and keep business records, then delete them.
Your choices
You can ask us to see, correct or delete the information you sent us. Call (254) 325-2100 or send a request through this site.
Children
This website isn’t meant for children under 13, and we don’t knowingly collect their information.
Changes
If we change this policy we’ll update the date at the top of this page.
24/7 help across Central Texas.
Water, fire, smoke or mold. One call starts the cleanup.